
Shay Yates
Shay leads the Springfield branch and has been Branch Manager at Southwest Funding since December 2025. Her career began at JPMorgan Chase, where she spent 2010 to 2021 as an escalations manager and project manager and was named a Champion of Chase Global in 2020. She has held her NMLS license since 2021.
In mortgage lending, Shay served as a Sr Team Lead Originator at Veterans United (Mortgage Research Center) from 2021 to 2024, then as Branch Manager and VP at Lower Mortgage from 2024 to 2025.
She specializes in helping Veterans and self-employed borrowers, and she runs every loan the way a project manager runs a project: a clear plan, a timeline, and no surprises. Faith, family, and country guide how she works.
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